Handcrafted Picture Frames That Tell Your Story

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Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect information that you provide directly to us when you request a quote, place an order, or contact us. This may include your name, email address, phone number, shipping address, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your frame orders
• Communicate with you about your orders and services
• Send you promotional materials (with your consent)
• Improve our products and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors and shipping companies, under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at +1 (614) 857-3942.

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Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using FrameCraft Studio services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

FrameCraft Studio provides custom picture framing services including design, manufacturing, and delivery of wooden frames. All specifications and delivery times are estimates and subject to change based on material availability and order complexity.

3. Orders and Payment

All orders are subject to acceptance by FrameCraft Studio. We reserve the right to refuse any order. Payment is due at the time of order placement. We accept major credit cards and other payment methods as specified on our website.

4. Custom Orders

Custom frame orders are made to your specifications and are non-refundable once production has begun. We will provide digital proofs for approval before starting production when requested.

5. Pricing

All prices are in US Dollars and are subject to change without notice. The price charged will be the price displayed at the time of order placement.

6. Delivery

We strive to meet estimated delivery times but are not liable for delays beyond our control. Risk of loss passes to you upon delivery to the shipping carrier.

7. Returns and Refunds

Standard frames may be returned within 30 days of delivery in unused condition. Custom frames are non-returnable unless defective. Refunds will be issued to the original payment method.

8. Warranty

We warrant that our frames are free from defects in materials and workmanship for one year from date of purchase. This warranty does not cover damage from misuse, accidents, or normal wear.

9. Limitation of Liability

Our liability is limited to the purchase price of the frame. We are not liable for any indirect, incidental, or consequential damages.

10. Intellectual Property

All content on our website, including images, text, and designs, is protected by copyright and other intellectual property rights.

11. Modifications

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, contact us at +1 (614) 857-3942.